Shipping policy

Shipping Policy

Last Updated: September 18, 2026

At 7KICK, we aim to provide a smooth, reliable, and convenient delivery experience for every order. Please read the following shipping terms before placing your order.

1. Shipping Availability

We currently offer shipping across India.

Orders are shipped to the address provided by the customer during checkout. Please ensure that your shipping details, including your name, phone number, PIN code, and complete address, are accurate.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Once your order has been dispatched, you will receive the available tracking details through your registered contact information.

Processing times may be longer during:

  • Sales and promotional periods

  • Festivals and holidays

  • High-volume order periods

  • Unexpected courier or operational delays

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Remote or difficult-to-service locations may require additional delivery time.

Please note that delivery timelines are estimates and are not guaranteed. Delays caused by courier partners, weather conditions, strikes, natural events, or other circumstances beyond our control may occur.

4. Partial COD — ₹200 Advance Payment

For customers choosing Cash on Delivery (COD), 7KICK may require a ₹200 advance payment to confirm the order.

This ₹200 is not an additional charge.

The amount paid in advance will be automatically deducted from your total order value.

Example:

If your total order value is ₹2,999:

  • Order Value: ₹2,999

  • Partial COD Paid Online: ₹200

  • Amount Payable at Delivery: ₹2,799

The ₹200 advance payment is therefore adjusted against the final order amount.

5. Why Do We Take a Partial COD Payment?

The partial COD amount helps us confirm genuine orders and reduce unsuccessful deliveries and COD-related cancellations.

By placing a COD order and paying the ₹200 advance amount, you confirm your intention to receive the order.

6. COD Order Cancellation

If you wish to cancel your COD order, please contact our customer support before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

The ₹200 advance payment may be non-refundable if the order has already been processed or dispatched, subject to our applicable cancellation and refund terms.

7. Failed Delivery / Customer Unavailability

Customers are responsible for being available to receive their order and providing a correct delivery address and contact number.

If an order is returned to us because of:

  • Customer refusal

  • Incorrect address

  • Incorrect phone number

  • Repeated delivery failure

  • Customer unavailability

  • Customer refusing to accept the parcel

additional shipping or return-related charges may apply where applicable.

8. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Any applicable free-shipping offers will be subject to the terms of the respective promotion.

9. Tracking Your Order

Once your order has been shipped, tracking information will be shared with you through the contact details provided at checkout.

Tracking updates may take some time to appear after the shipment is picked up by the courier.

10. Delayed or Lost Shipments

If your order is delayed, please contact our customer support team with your order number.

In the event of a shipment being lost or significantly delayed by the courier, 7KICK will coordinate with the courier partner to investigate and resolve the issue.

11. Damaged Packages

If you receive a package that appears damaged or tampered with, please record an unboxing video from the beginning of opening the package.

The video should clearly show:

  1. The unopened package

  2. Shipping label

  3. Condition of the package

  4. Opening of the package

  5. Product received

This may be required to process a claim or resolve a delivery-related issue.

12. Contact Us

For shipping-related questions or assistance with your order, please contact our customer support team through the contact details provided on our website.

Thank you for choosing 7KICK. 👟

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